Terms and Conditions

Welcome to M│V Gems Store!

Thank you for choosing us as your trusted source for high-quality gemstones. Before making a purchase, please take a moment to review our terms and conditions:

Authenticity & Quality

We guarantee that all of our gemstones are 100% authentic and match the quality and details described in each product listing. Each gemstone comes with clear specifications to help guide your selection.

Final Sales Policy

Due to the unique and individual nature of loose gemstones, all sales are final. We encourage you to carefully review all details and reach out with any questions before completing your order.

Variations & Display

Please keep in mind that gemstone sizes and weights may vary slightly due to differences in calibration and measuring equipment. Additionally, the color of gemstones may appear differently depending on your screen or monitor settings.

Availability & Orders

All purchases are subject to availability and confirmation. We do our best to ensure accuracy in every listing, but small variations may occur. If any issues arise with your order, our team will contact you promptly.

Secure Transactions & Privacy

We take your privacy seriously. All transactions are securely processed, and your personal information is protected with care.

Shipping Details

Shipping costs are the responsibility of the buyer. We aim to ship all orders within five business days. If you have any questions about your shipment or need assistance, our customer service team is here to help.

Technology Use & Online Safety Disclaimer

We care deeply about your online safety and take precautions to keep our website secure. However, by using our site, you acknowledge and accept that:

• We cannot be held responsible for any loss, damage, or disruption caused by viruses, malware, or other harmful technology that may result from accessing our website or downloading content from it—or from any external sites we may link to.

• While we make every effort to ensure our site is safe and free from threats, browsing and downloading are done at your own risk.

• We strongly recommend that you use up-to-date antivirus software, firewalls, and other protective tools to safeguard your personal devices while onlineUpdates to Terms

Updates to Terms

We may update these terms and conditions from time to time. Any changes will be posted on our website for your reference.

Your satisfaction is our priority, and we're committed to providing you with beautiful, high-quality gemstones you can treasure. If you have any questions, please don’t hesitate to contact us.

Privacy

At M│V Gems, we are committed to protecting your privacy and safeguarding your personal information. We want to assure you that any information you provide to us is kept strictly confidential and will not be shared with any third parties without your explicit consent. We understand the importance of your privacy and take every necessary step to ensure the security of your data. Our privacy policies are designed to comply with applicable laws and regulations, giving you peace of mind that your information is in safe hands. Thank you for trusting us with your information; we are dedicated to maintaining your trust and providing you with a secure experience.